A great salon is about more than beautiful hair. It’s about the people who make it feel special.
Leading a great team takes skill, patience and understanding. To be honest, I’ve learned a lot along the way. In my early years as a salon owner, I made mistakes, learned from them and discovered that building a happy, loyal team takes time and a little wisdom.
One thing I’m particularly proud of is the longevity of my staff. Shereen, one of our stylists, has been with me right from the very beginning—32 years now. Having people who have grown with the business and remained part of the Snippets family for so many years is something I truly value.
So, what is the secret to a happy and successful team?
For me, it comes down to finding the right balance between kindness and understanding while maintaining high standards.
I believe in setting clear rules and making sure they are followed, but I don’t believe in micromanaging. I trust my team to do their jobs well, take responsibility and treat our clients with the care and professionalism they deserve.
Our long-standing team members also play an important role in welcoming and guiding newcomers. They pass on the values and standards that have become part of Snippets over the years, helping new team members settle in and become part of the family.
This mutual trust allows me to step away from the salon and enjoy a holiday, knowing that everyone will pull their weight and that our clients will continue to receive the service they expect from us. That kind of trust doesn’t happen overnight. It is built through years of working together, mutual respect and shared responsibility.
We often receive compliments about the atmosphere in our salon, and that makes me particularly happy. I believe you can genuinely feel when people enjoy working together. A positive working environment makes a difference not only to our team but also to every client who walks through our doors.
At Snippets, our clients are always our priority.
We believe in treating everyone with respect, discretion and integrity. A visit to the salon is personal, and we want every client to feel comfortable, listened to and well looked after. Whether you are a long-standing client or visiting us for the first time, you will always receive our full attention and care.
After so many years in the hairdressing industry, I know that beautiful hair is only one part of what makes a salon special. It is the people, the relationships and the atmosphere that keep clients coming back.
I am incredibly proud of the team we have built at Snippets, and I look forward to welcoming you to our salon.
Come and visit us and experience it for yourself.
We would love to welcome you to Snippets Hair Salon in Claremont.
Beautiful hair. A wonderful team. A salon where you feel at home.
Article by Constanze Nunes
Owner of Snippets Hair
Cell: 0832889123